SHIPPING POLICY

• We provide free shipping of all its products across India, for all purchases above Rs. 2000 made at https://petals18.myshopify.com/

• For all purchases over Rs 2000, we will deliver the order to your doorstep free of cost.

• A shipping charge of Rs 50 will be applicable on orders which are less than Rs 2000.

• The large majority of our orders are shipped within 2 days of the order, and delivered in the next 4-5 working days from shipping. We ship on all days except Sunday and National Holidays.

• Currently we do not deliver to locations outside India

• Once the order has been placed, you will receive an order confirmation call from the Petals Team.

• We are committed to delivering your order accurately, in good condition, and always on time.

• In the unlikely event that we are unable to ship your order completely within 7 working days of the order, subject to the reasons not in our hands, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment.

• If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care at: +91 -9811897983/ +91 9212610563/ +91 9871875422

  (Weekdays 10.30 am to 6.30 pm) or mail us at ccare.petals@gmail.com , mentioningyour order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

• Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

• Cancellation requests will be accepted strictly within 24 hours of placing the order only. Orders cannot be cancelled once shipped or delivered.
  In the unlikely event that your
• In the unlikely event that your merchandise arrives damaged, and you want to return this, you should email us a photo of the damaged product with the item # and order # within 48 hours of receiving your order. If a damaged piece is received, we will replace the piece for you.

1. Don't cut off the tag
2. Keep the packaging
3. Keep it in its original condition
4. Please be sure that all items that are to be returned or exchanged must be unworn

• Not all products are eligible for returns Undergarments, vest, clips etc.
• We do not offer returns on discounted products. We only offer an option to exchange standard sizes.

Return Process

• The Petals Care team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.

• Once your return has been authorized, we'd be happy to process your credit. You can choose to receive the refund in the form of store credit, which you can use to purchase anything else from our store.

• We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the Petals Care team at ccare.petals@gmail.com

• This is highly unlikely, but we always leave room for human error. In case you have received a wrong product, please initiate a request for exchange by notifying our customer care, either by call or email, along with pictures of the product to ccare.petals@gmail.com and we will help you out.

How does the return/exchange process work?

• Once we receive your request on email from you, we'll give you a call and confirm the same.

• Next, we will initiate the reverse pick-up to our courier partner, who will get in touch with you and request a convenient time and date for the pick-up.

• Please note, the pick-up should be made within 5 days of receipt of the product. Any later pick-ups will not be considered for return/exchange.

• Our courier person will arrive at your place to pick-up the product for exchange.

• Once we receive the product, we will check it for being unused, unwashed, and undamaged and also having the original tags / packaging in place.

• Post that, we will send out the product requested by you for return / exchange. In case the received item does not meet the above conditions, it will not be accepted and will be returned to you at your expense.

• Please note an exchange request will be entertained only once against the original order.

• For exchange cases, we will call you back once the quality check is complete. We will agree on the item to be sent in exchange and update your account. Please note that the entire process in case of exchange, from initiating the request to delivering the requested exchange product can take anywhere between 15-25 days, depending on the date of reverse pick up of the product.

• To cancel your exchange request, you can give us a call (+919811897983/9212610563) or mailus at ccare.petals@gmail.com with your order no and mail id within 24 hours of placing an exchange request.

• All returns are subject to the discretion of the Petals Team.

• For any other questions or clarifications, please reach out to the Petals Care Team at ccare.petals@gmail.com or Call us at (+919811897983/9212610563)